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Hello, I'm

Vignesh
Srinivasan

Lead Technical Writer

Bengaluru, India

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Vignesh Srinivasan
Who I Am

A Bit About Me

Results-driven Technical Writing and Product Enablement Manager with over 13 years of experience across AI-native SaaS, SaaS, telecommunications, aerospace, and HVAC domains.

Proven success in leading end-to-end documentation strategies and product enablement initiatives, bridging gaps between Product, Engineering, and Customer-Facing teams to improve knowledge flow and feature adoption.

Expert in structured authoring, Agile documentation practices, and AI-driven content workflows, delivering high-quality assets including developer guides, API/CLI documentation, user manuals, and release enablement modules.

API & Developer Docs

REST, SDK, CLI, User Manuals

Product Enablement

Feature Adoption & Readiness

Team Leadership

Managed teams of 4-25 members

Multi-Industry

SaaS, AI, Telecom, Aerospace

Career Journey

Professional Experience

Ushur Inc.
Lead Technical Writer • Product Enablement Manager
Dec 2023 – Present Bengaluru
Technical Writing Leadership
  • Spearheaded Ushur's complete documentation transformation, delivering 600+ structured articles across Product Guides, API and CLI Documentation, How-to Articles, Release Notes, Troubleshooting Guides, and Internal Knowledge Assets.
  • Defined and implemented the end-to-end documentation strategy aligned with company OKRs, ensuring content quality, consistency, and business alignment.
  • Managed and mentored a 4-member technical writing team; established performance goals, conducted peer and stakeholder reviews, and enabled professional growth through training in AI-driven authoring, structured writing, and Document360 workflows.
  • Developed and maintained standardized templates, style guides, and governance models, ensuring scalable, brand-consistent documentation across all products.
  • Led the migration from Confluence/JIRA to Document360, improving content governance, analytics, authoring efficiency, and accessibility.
  • Defined and tracked documentation KPIs (engagement, adoption, and support deflection); leveraged analytics to drive continuous improvement and content prioritization.
  • Collaborated cross-functionally with Product, Engineering, QA, and Customer Success teams to align documentation with release cycles and feature readiness.
  • Reduced onboarding time and support dependency through persona-based, self-service documentation and guided workflows.
Product Enablement Management
  • Took on an additional charter as Product Enablement Manager, bridging the gap between Product, Engineering, and customer-facing teams.
  • Built a structured Product Enablement Framework capturing feature purpose, configuration details, customer value, limitations, ownership, and related assets.
  • Partnered with Product Managers to collect demo videos, feature walkthroughs, and release summaries; collaborated with the LMS team to convert these into release-day enablement courses and micro-learning modules.
  • Delivered enablement sessions and concise internal briefs to ensure customer-facing teams understood every new feature, enhancement, and top blocker before release.
  • Introduced dashboards to track enablement course engagement, completion, and readiness scores, accelerating time-to-adoption and improving cross-team knowledge flow.
  • Significantly improved internal knowledge flow, reducing the gap between feature release and customer communication, while improving customer adoption velocity.
Recognized with the Ushur Customer Impact Award for delivering the highest business value through a company-wide documentation and content transformation initiative.
Nokia Solutions and Networks
Senior Customer Documentation Developer
Sep 2022 – Dec 2023 Bengaluru
  • Created and updated admin guides, API guides, getting started guides, troubleshooting guides, user manuals, installation guides, and maintenance guides.
  • Created new or revised existing deliverables in an Agile environment aligned with sprint timelines.
  • Evaluated technical content against UX benchmarks and user information requirements.
  • Produced video tutorials using Camtasia to assist customers in understanding the GUI and product features.
  • Part of the OLH (Online Help) team to build content on par with the release cycle.
  • Employed authoring tools including Arbortext Editor, Swagger, Postman, and CDOC to publish deliverables to multichannel platforms.
  • Led a chatbot team utilizing Azure and Language Studio to convert technical manuals into question-answer pairs for chatbot training using LUIS.
  • Implemented chatbot technology to enhance user experience and streamline customer support.
  • Conducted user studies and customer feedback surveys to refine documentation strategy.
  • Created Knowledge Base (KB) articles and fixed JIRA tickets raised by customers.
Network Infrastructure Quality Award 2023 for "Delivering Excellence: Bridging Accessibility and Customer Experience."
Trane Technologies
Senior Technical Writer
Aug 2017 – Sep 2022 Bengaluru
  • Creation/Revision of Technical Documentation including Parts Manuals, Product Information Manuals, Installation Guides, Service Guides, Operation and Maintenance Manuals, Product Catalogs, and Wiring Diagrams.
  • Proficiency in DITA concepts and editor tools like Adobe FrameMaker, InDesign, Arbortext Editor, and Illustrator.
  • Followed writing rules, document standards, and Simplified Technical English (STE) while creating/updating documents.
  • Collaborated with engineers, editors, and SMEs to improve document quality and usability.
  • Trained new hires on products, processes, DITA concepts, Arbortext Editor, and Adobe FrameMaker.
  • Created training plans and materials for knowledge transfer of new hires.
  • Peer reviewer responsible for proofreading and editing documents for team members.
"Extra Mile Award" for pioneering AR integration into technical manuals, "Spot Award" for XML solutions, "Quality Champion Award" (2020 & 2021) for exceptional documentation quality.
Benefitalign Technologies
Technical Writer
Mar 2016 – Jul 2017 Thiruvananthapuram
  • Designed and authored software product documentation including User Manuals, Configuration Guides, FAQs, REST API documents, and Command References.
  • Delivered workflow and release-based documentation aligned with Agile sprint timelines.
  • Collaborated closely with Development, QA, and Marketing teams to gather technical inputs and validate content accuracy.
  • Managed and mentored a 25-member Products and Rates team; assigned tasks, conducted reviews, and implemented Agile processes.
  • Provided onboarding and soft-skills training for new hires.
  • Utilized tools such as Adobe RoboHelp, Acrobat, SnagIt, Camtasia, and Microsoft Office Suite.
Lionbridge Technologies
Technical Author
May 2013 – Mar 2016 Chennai
  • Creation and revision of EMM Data Modules following S1000D and Simplified Technical English standards.
  • Worked on the Clip Stack Assembly (CSA) project with exploded views and hardware documentation.
  • Creation and revision of Cleaning, Inspection, and Repair Manual (CIR) documentation.
  • Analysis of inputs for Trent XWB Rolls Royce engines (84K and 97K) across Engine Manual, CMM, CIR, and AMM.
  • Knowledge of Service Bulletins, Modification Bulletins, and Assembly Control Records.
Spot Award for quality and productivity.

Earlier Career

Aircraft Maintenance Technician

Albatross Flying Systems • Sep 2009 – Sep 2011 • Bengaluru

Aircraft Maintenance Trainee

National Aerospace Laboratories • Mar 2009 – Sep 2009 • Bengaluru

Expertise

Skills & Tools

Tool Skills

Adobe FrameMaker Arbortext Editor Document360 Camtasia Adobe InDesign Adobe Illustrator Microsoft Office Adobe RoboHelp Adobe Photoshop JIRA PTC Windchill SnagIt Acrobat Pro GitHub

Languages

Markdown XML HTML MySQL Python

Technical Writing

DITA XML S1000D ATA 100 I-Spec 2200 Engineering Drawing 3D Models Structured Writing

Style Guides

MSTP (Microsoft Style of Technical Publication) Simplified Technical English (STE)

Process & Methodology

DDLC SDLC Agile / Scrum Waterfall

Domain Expertise

AI-native SaaS SaaS Telecommunications Networking HVAC Aerospace

Soft Skills

Communication Teamwork Problem-Solving Leadership Project Management Risk Management Mentoring
Credentials

Certifications

Technical Writing

Aerotech Technical Publications Services

API Documentation

Tech Writer's Tribe

Markdown and GitHub

Tech Writer's Tribe

Soft Skills & Persona Enhancement

SoftSkills World Private Limited

Education

Academic Background

Aircraft Maintenance Engineering (Mechanical Stream)

Nehru College of Aeronautics & Applied Sciences
June 2008

Bachelor of Computer Applications

Madurai Kamaraj University
June 2012

DGCA License Exam

Directorate General of Civil Aviation
Paper 1 (77%) & Paper 2
Get In Touch

Let's Connect

Have a project in mind or want to discuss technical documentation strategy?

I'm always open to conversations about technical writing, product enablement, API documentation, or content strategy. Feel free to reach out through any of the channels below.

(+91) 9840505539 vigneshsrini.88@gmail.com LinkedIn Profile GitHub Profile